If a pharmacy receives a damaged shipment, what is the first step they should take?

Notifying the wholesaler is the first important step when a pharmacy receives a damaged shipment. This action is crucial because the wholesaler is responsible for the products until they reach the pharmacy. By promptly notifying them, the pharmacy can initiate a claim for the damaged goods and arrange for replacements or credits as needed.

Addressing the damaged shipment with the wholesaler helps ensure that the pharmacy maintains accurate inventory records and addresses any potential issues with future shipments. This communication can also serve as documentation of the issue, which is vital for inventory accountability and for maintaining a good relationship with the supplier.

While documenting the damage, returning products, and discarding items are all necessary steps that might follow, they should occur after informing the wholesaler. The order of these actions is essential for proper protocol and efficiency in handling damaged goods.